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JTCWOW Gift Card is a great way to thank someone special or treat yourself to exquisite gems and jewelry. The gift cards can be used toward any products sold at jtcwow.com. After entering your gift card number during checkout, the amount paid will immediately be deducted from your gift card balance. Any remaining balance on the gift card after purchase can be used for future purchases. Balances can’t be redeemed or exchanged for cash. For now, if the total order amount exceeds your gift card balance, you cannot pay the remainder with a credit or debit card. A JTCWOW Gift Card will be valid for 1 year after your purchase.

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Shipping Policy

UPS Worldwide Express Saver delivery within 3 business days for your international shipments.

For domestic shipping, the seller is free to use whichever courier service the seller chooses such as Thai Post, Kerry, J&T, Flash Express, etc. 

For same day shipping within Bangkok and Metropolitan area, the seller is free to use any courier service available such as Grab, Lalamove and Lineman etc. Delivery fee will be cash on delivery. Seller may contact Buyer to clarify any information regarding the delivery.

Refund Policy

You can request a Refund and Return within 3 days after receiving a package. Once the seller have received the product, you will receive your refund within 14 days. The amount will be in accordance with the same form of payment that was used in the original purchase.

Cancellation / Return / Exchange Policy

We want our customers to be totally happy with their purchases and this is why we offer a generous returns policy. If you wish to return your purchase, simply request a Refund and Return within 3 days after receiving a package.

Once your request is approved, you will need to return the package within 2 business days after approval.

If you wish to exchange your items, for whatever reasons, you are permitted to do so provided you return the product within 3 days after receiving a package

Returned products must be in the condition received by Buyer on delivery with all original certificates, complimentary and accessories (if any) included.

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